Welcome to Emberwood by Uyut. By using our website and making a booking, you agree to the following Terms and Conditions. Please read them carefully before proceeding.
1. Booking & Confirmation
- Submitting a booking request through our website does not guarantee a reservation. Your booking is confirmed only after you receive an official confirmation from us.
- We will confirm or deny your booking within 24 hours of receiving your request.
- A booking reference number will be provided upon confirmation. Please keep this for your records.
- Room availability is subject to change and is confirmed on a first-come, first-served basis.
2. Pricing & Payment
- All prices displayed on our website are inclusive of applicable taxes (GST).
- Prices are subject to change without prior notice. The rate applicable at the time of booking confirmation will be honored.
- Payment terms will be communicated at the time of booking confirmation.
- We accept payments via Cash, Card, Online Transfer, and UPI.
3. Cancellation Policy
| Cancellation Timing | Refund |
|---|---|
| More than 14 days before check-in | Full refund (minus processing fees) |
| 7-14 days before check-in | 50% refund |
| Less than 7 days before check-in | No refund |
| No-show | No refund |
Refunds are processed within 7-10 business days to the original payment method.
Modifications
- Date changes are subject to availability
- Modifications made less than 7 days before check-in may be treated as cancellation
- Please contact us at least 48 hours in advance for any changes
4. Check-in & Check-out
- Check-in time: 2:00 PM (14:00). Early check-in is subject to availability.
- Check-out time: 11:00 AM. Late check-out is subject to availability and may incur additional charges.
- A valid government-issued photo ID is required at check-in for all guests.
5. Guest Conduct & Property Rules
- Guests are expected to conduct themselves in a manner that is respectful to other guests, staff, and the surrounding environment.
- Noise must be kept to a reasonable level, especially after 10:00 PM.
- Smoking is not permitted inside any accommodation. Designated smoking areas are available.
- Pets are not permitted on the premises without prior written approval.
- Guests are responsible for any damage caused to the property. Costs of repair or replacement will be charged to the guest.
- Emberwood reserves the right to ask any guest to vacate the premises if their conduct is deemed inappropriate.
6. Liability & Disclaimer
- Emberwood by Uyut shall not be liable for any loss or damage to personal belongings of guests.
- We are not responsible for any injuries sustained on our premises due to the negligence of the guest.
- Emberwood is not liable for any circumstances beyond our control, including but not limited to natural disasters, severe weather, or force majeure events.
- The views and experiences at Emberwood may vary by season and weather conditions.
7. Special Requests
Special requests submitted during booking will be accommodated on a best-effort basis and cannot be guaranteed. Failure to fulfill a special request does not constitute a breach of contract.
8. Intellectual Property
All content on the Emberwood by Uyut website, including text, images, logos, and design, is the intellectual property of Emberwood by Uyut. You may not reproduce, distribute, or use this content without our prior written permission.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Himachal Pradesh, India. Any disputes arising from these terms will be subject to the jurisdiction of courts in Himachal Pradesh.
10. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be reflected by updating the date at the top of this page. Continued use of our services constitutes acceptance of the updated terms.
11. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
- Email: info@emberwood.in
- Phone: +91 828 4902 238
- Address: Emberwood by Uyut, Jibhi, Tirthan Valley, Himachal Pradesh, India